urbancrest Order & Shipping Policy

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Thank you for choosing urbancrest. We are dedicated to getting your grocery and kitchen essentials to you safely and on time. The guidelines below explain exactly how we handle orders and shipments, so you know precisely what to expect from the moment you check out until your package arrives.

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Order Processing & Dispatch

• Standard Non-Perishable Orders: We pick, pack, and hand off these orders to the carrier within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted by 2:00 PM EST on a business day are generally processed that same day. Orders received after 2:00 PM EST, or on weekends, are handled on the next business day.
• Perishable Goods Handling: Items that require temperature control are packaged using specialized cold-chain insulation and shipped Monday through Thursday only, so they are not left in transit over the weekend.

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Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping charge and delivery estimate is calculated and shown at checkout before you complete your purchase.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground service for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Automatically applied to standard orders over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (order cut-off 2:00 PM EST).

Please note: Transit times begin once your order leaves our facility. Deliveries may take slightly longer during peak holiday periods or when severe weather affects carrier networks.

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International Shipping

urbancrest ships to Canada, the United Kingdom, Australia, and selected European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International orders may incur import duties, value-added taxes (VAT), or customs handling charges when they reach the destination country. These amounts are set by your local customs authority, and the recipient is responsible for paying them.

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Order Tracking & Delivery Confirmation

After your order ships, we will send an automated confirmation email with a direct tracking link and carrier information.

If you have not received a tracking number or do not see tracking activity within 3 business days of your order confirmation, please contact our support team and include your order number.

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Order Modifications & Address Changes

Because we work quickly to dispatch orders, processing starts soon after your order is placed.

• If you need to correct your shipping address or change your order, please email us within 1 hour of placing it at support@urbancrest.shop.
• We will make every effort to honor your request, but once an order has been transferred to the shipping carrier, we are unable to change the delivery address.

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Damaged, Lost, or Compromised Shipments

We take responsibility for getting every order to you in good condition:

• Perishable Items: If a perishable item arrives spoiled, compromised, or damaged because of a shipping delay, contact us within 48 hours of delivery and include photos. We will issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows your package as delivered but you have not received it, or if your items arrive damaged, please reach out within 7 days of delivery.

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Contact Us & Merchant Information

For questions about your shipment, shipping options, or order status, our team is here to help:

• Official Business Name: urbancrest
• Customer Support Email: support@urbancrest.shop
• Customer Support Phone: 17186004095
• Physical Business Address: 144-02 116 ave floor 2, JAMAICA, NY 11436, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST