urbancrest Terms of Service

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Welcome to urbancrest. This document (the "Terms") sets out the rules that apply when you visit urbancrest's website, use our mobile platform, purchase our products, or interact with our customer service team. By browsing our platform or placing an order, you confirm that you accept these Terms and agree to comply with them.

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1. Acceptance of Terms

Your use of any service offered by urbancrest constitutes confirmation that you have reviewed these Terms, comprehend them, and consent to be legally bound by them, together with any applicable federal, state, and local laws and regulations. Should you disagree with any portion of these Terms, you must refrain from using our website and services.

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2. Use of Website & Account Responsibilities

• Eligibility: To place orders on this website, you must be 18 years of age or older, or have reached the age of legal majority in your state of residence.
• Prohibited Conduct: You agree to use our platform solely for lawful, personal, non-commercial purposes. The following activities are not permitted:
  • Carrying out fraudulent transactions or submitting fictitious orders;
  • Deploying automated bots, scrapers, or similar tools to harvest product information or pricing without our consent;
  • Trying to breach site security, data infrastructure, or other users' accounts;
  • Reselling urbancrest products for commercial purposes without our explicit written approval.
• Account Security: You bear responsibility for safeguarding your account login details and for every activity that takes place under your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, nutritional facts, allergen warnings, and prices. Even so, typographical mistakes or inventory discrepancies may arise on occasion.
• Price & Order Corrections: Where a clear pricing or typographical mistake is identified, urbancrest may correct the error and adjust or cancel any impacted orders prior to shipment, returning any amount already charged in full.
• Perishable Goods: Fresh or perishable items may naturally differ slightly in weight, appearance, or ripeness. Allergen details are supplied for informational purposes; customers with serious allergies should carefully inspect the product packaging labels.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order submitted through our website depends on product availability and order verification. We may cap order quantities or decline orders that we suspect involve fraud or a breach of these Terms.
• Payment Processing: All payments are secured with SSL/TLS encryption and handled by payment gateways that comply with PCI-DSS standards. The full payment amount must be settled before we dispatch your order.
• Order Modifications & Cancellations: To cancel or change an order, you must contact support@urbancrest.shop within 1 hour of placing it. After an order has moved into dispatch processing, it can no longer be canceled or modified.

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5. Shipping, Returns & Customer Rights

Your purchases are subject to our official operational policies, which form part of these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are set out in our Shipping Policy.
• Returns & Refunds: Returns, eligibility for returns, damage claims, and refund timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

Every piece of original content on urbancrest's platform — including text, graphic designs, logos, software, product branding, and trade names — belongs exclusively to urbancrest and is safeguarded under international copyright, trademark, and intellectual property laws. Copying or distributing this content without authorization is strictly forbidden.

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7. Limitation of Liability

To the fullest extent allowed by applicable law, urbancrest will not be responsible for any indirect, incidental, special, or consequential damages stemming from your use of our platform, products, or services. For any claim connected to a transaction, our total aggregate liability will not exceed the amount you actually paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and interpreted under the laws of the State of Delaware, United States, without regard to conflict of law rules. Before pursuing any formal action, you agree to first bring any dispute or claim relating to these Terms or your purchase to urbancrest's support team so that we can attempt an informal resolution.

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9. Changes to These Terms

urbancrest may revise or update these Terms at any time. When changes are material, we will announce them by publishing the updated terms on our website. If you keep using our website or services after any update takes effect, you are deemed to have accepted the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: urbancrest
• Customer Support Email: support@urbancrest.shop
• Customer Support Phone: 17186004095
• Physical Business Address: 144-02 116 ave floor 2, JAMAICA, NY 11436, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST